Terms & Conditions
Last updated: June 2026
About Kaya Studio
KAYA is a men's grooming studio based in Copenhagen, Denmark.
CVR: 40779108
Email: info@kayastudio.dk
By booking an appointment with KAYA, you agree to the following terms and conditions.
Bookings
Appointments can be booked online through our booking platform, Planway.
A booking is considered confirmed once you receive a booking confirmation.
Please ensure that your contact details are accurate when making a booking.
Arrival
We kindly ask clients to arrive on time for their appointment.
If you arrive late, we will do our best to accommodate your service within the remaining appointment time. In some cases, the service may need to be shortened or rescheduled.
Cancellation Policy
Last updated: June 2026
We understand that plans can change.
Appointments may be cancelled or rescheduled free of charge up to 1 hour before the scheduled appointment time.
Cancellations made less than 1 hour before the appointment time may be subject to a cancellation fee of up to 100% of the booked service.
Clients who fail to attend their appointment without notice may be charged the full value of the booked service.
If you are running late, please contact us as soon as possible. While we will always do our best to accommodate late arrivals, appointment times may need to be shortened or rescheduled.
KAYA reserves the right to waive cancellation fees at its discretion in the event of illness, emergencies, or exceptional circumstances.
For cancellation enquiries, please contact:
Pricing
All prices are displayed in Danish Kroner (DKK) and include applicable VAT where required.
Prices may be updated from time to time without prior notice.
Gift Cards and Promotions
Gift cards, promotional offers, and discount codes cannot be exchanged for cash and may not be combined unless otherwise stated.
KAYA reserves the right to modify or discontinue promotions at any time.
Right to Refuse Service
KAYA reserves the right to refuse or discontinue a service if a client's behaviour is inappropriate, threatening, unsafe, or otherwise prevents us from delivering the service to our professional standards.
Personal Belongings
Clients are responsible for their personal belongings while visiting the studio. KAYA cannot accept responsibility lost, damaged, or stolen items.
Contact
For any questions regarding these terms, please contact: